Orders are processed between 1-3 days and will arrive at your door between 4-7 days. Shipping days do not include Saturday and Sunday. Our products are shipped via Fed Ex or UPS ground. Shipping is FREE within the Contiguous United States. There is a 6% sales tax charge for orders placed in PA.
There is a shipping fee for items delivered to Alaska and Hawaii. A UPS shipping calcuator will let you know your shipping charge upon checking out. Items delivered to AK and HI will take 6-8 regular shipping days to arrive.
To our friends in Canada : All products, except Solvit, can be shipped to you. The average shipping charge is $65, some a little more and some a little less. You can be certain that we do not charge more than what the shipping company charges! Items going to Canada will take a week or longer to arrive.
Many of our products can be shipped to military addresses. Please contact us for a shipping quote.
If you are not satisfied with your purchase you may return it, unused and in the original packaging, within 30 days of purchase. Please note that you are subject to a 20%restocking fee (30% on Pet Gear products) for returns and you will be responsible for the return shipping cost. Refunds will be minus any shipping costs that were incurred for the original shipment. Many of our products ship directly from the manufacturer. Please contact us in case of a return for instructions. Some products will need a Return Authorization Number.
If you receive a damaged item, it will be necessary to file a claim with the shipper. If you receive a defective item, you will need to return the item to the manufacturer for replacement. Please contact us in either of these situations and we will make sure you have the correct information to make your return. Aside from the wrong item being sent, or a damaged/defective item, pet stroller manufacturers are very strict about accepting returned items.